dunotter - customer experience consultancy

Dunotter is a leading customer experience consultancy based in London, UK. We aid companies to design, implement and sustain optimal customer experience accross all touch-points.

The term Customer Experience Management (CEM) is about optimising the brand from a customer perspective - translating the brand message into operational reality for attracting, converting and retaining profitable customers.

Forrester describe CEM as the next big thing on business agenda - following increased efforts in brand marketing, operational efficiencies CEM is about retaining customers through CRM and listening to the hearts and minds of your important relationships.

Why CEM?

If your business is start-up, growing and using the internet by engaging with us at early stage of development of brand and efficient operations it is possible to avoid the pitfalls and gain advantage and be more profitable. Our unique method of working ensures that your business embraces and actively engages with potential and existing customers.

Amazon, Dell, Microsoft and IBM are active in CEM.

Why Dunotter?

Our experienced consultants come from both techology, marketing and customer service background, we have a simple stategy that give us an advantage to building CEM into your business.

We have a simple easy to understand methodolgy whereby we do the hard work for your company - pin pointing the hearts and minds of your customers.

We serve two roles - analysis and doing the work! We get our minds engaged and then get our hands dirty implementing what is needed.

Contact us now for a meeting to dicuss how we can help you?